BookingRocket provides AI-powered voice, text, appointment booking, reputation and CRM services. This policy explains how we handle information when you visit our website, contact us or use our services.
1. Information we collect
We may collect information you provide directly, including your name, email address, phone number, business information, appointment details and messages you send to us.
When you use our website or services, we may also collect device, browser, IP address, usage and referral information through cookies, analytics and similar technologies.
2. How we use information
We use personal information to provide and improve BookingRocket, respond to inquiries, schedule demonstrations, configure AI agents and automations, deliver customer support, process payments, maintain security and comply with legal obligations.
If you choose to receive marketing communications, we may also use your contact information to share relevant product updates and offers. You may opt out at any time.
3. AI voice and text services
BookingRocket may process calls, text messages, transcripts, recordings and lead information on behalf of customers who use our AI voice, text, booking, CRM and reputation services.
Our customers are responsible for providing required notices, obtaining consent and using these services in accordance with applicable privacy, recording and communications laws. We process this information to deliver the services and according to customer instructions.
4. How we share information
We may share information with service providers that help us operate our platform, communications, hosting, analytics, scheduling, payment and customer-support systems. These providers may access information only as needed to perform services for us.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose other information when required by law, to protect rights or safety, during a business transaction, or with your direction or consent. We do not sell personal information.
5. Data retention and security
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including contractual, operational, security and legal requirements.
We use reasonable administrative, technical and organizational safeguards. However, no internet transmission or storage system can be guaranteed completely secure.
6. Your privacy choices
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, withdraw consent, restrict certain processing or object to certain uses.
You may disable cookies through your browser and unsubscribe from marketing emails using the link provided. To make a privacy request, email [email protected]. We may need to verify your identity before completing a request.
7. Cookies and analytics
We may use essential cookies and analytics technologies to operate the website, remember preferences, understand performance and improve the visitor experience. Your browser may allow you to control or block cookies, although some website functions may be affected.
8. Third-party services
Our website and services may link to or integrate with third-party platforms. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.
9. Children’s privacy
BookingRocket is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information directly from children.
10. Changes to this policy
We may update this policy as our services or legal obligations change. The revised version will be posted on this page with a new effective date.
11. Contact us
For questions or requests concerning this Privacy Policy or your personal information, contact:
BookingRocket[email protected]